Contact us by e-mail at hi@cumuluswool.com within 14 days of receiving the package. Enter the order number, e-mail address, telephone, and your account number.
Report the return of the goods within 14 days from the date of delivery. Then you have another 14 days to deliver the product to our warehouse. Returns delivered after this date will not be processed.
The package with the returned product should be sent to the following address:
Jolanta Wojcik
ul. Parkowa 24a /2,
47-220 Kędzierzyn-Koźle
POLAND
The shipping cost is covered by the client.
We do not require original packaging, we just want to draw your attention to the benefits of reusing it.
No, but if you want, it will be extremely valuable information for us, which we will certainly take into account in future projects.
The refund process begins the moment your return shipment arrives at our warehouse. From then on, it takes a maximum of 14 days to refund your money. You will receive an e-mail from us that we have registered the return of the goods.
You can return all products that are not custom made without any problem.
The condition for us to accept a return is to receive the product with a label, without any signs of use, i.e. stains, intense smell or washing. Products bearing the above-mentioned traces are non-returnable and will be returned to you at your expense.
Exchange of goods is not possible. If you want a product in a different size or color, simply return the original order for a full refund and order a new one.